SHIPPING
Please note that during sales periods or online events we will endeavour to dispatch all orders as soon as possible, however due to the increase number of orders dispatch may be delayed.
All online orders placed before 2:00pm AEST Monday to Friday, will be processed and shipped on the same day.
Orders placed outside of this time frame or on public holidays will be processed and shipped on the following working day.
Online tracking information will be provided for all orders, once shipment has been confirmed.
For further assistance, or help tracking your order please contact online@nobody.com.au.
SHIPPING - NEW ZEALAND
- All orders will incur a $15.00 shipping fee.
- Please allow up to 10 working days for your delivery.
Please note, shipping does not include local customs duties and taxes.
Customs duties and foreign taxes may be payable before your order is cleared by customs.
Nobody Denim will not be held responsible for any charges incurred, nor can we provide an estimate of these costs.
For more information regarding taxes and duties payable in your region, please contact your local customs office.
Once received, your order will be refunded minus a $30.00 (USD, GBP, EURO, NZD) shipping fee.
SHIPPING - INTERNATIONAL
AUSTRALIA
All orders being shipped within Australia will be shipped with Australia Post or Couriers Please.
All orders require a signature on delivery. Please allow 3-5 working days for delivery.
We charge a flat rate of $10 per order for regular shipping.
Express shipping may be selected and will apply a $15.00 fee at checkout.
We offer Free Shipping on all orders over $150.
INTERNATIONAL
International orders will be shipped with DHL.
All orders will incur the below shipping fees:
- $15.00 to New Zealand
- $30.00 to the rest of the world
Shipping does not include local customs duties and taxes.
Customs duties and foreign taxes may be payable before your order is cleared by customs.
Nobody Denim will not be held responsible for any charges incurred, nor can we provide an estimate of these costs.
For more information regarding taxes and duties payable in your region, please contact your local customs office.
Please allow up to 10 working days for delivery.
In the event of a customer refusing to pay local duties and taxes on arrival, the goods will be returned to Nobody Denim.
Once received, your order will be refunded minus a $30.00 (USD, GBP, EURO, NZD) shipping fee.
RETURNS
FULL PRICED ITEMS
Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.
NOBODY AT HOME
Products that fall in to our Nobody At Home category are not eligible for a return, refund or exchange and are classified as final sale unless deemed faulty.
SALE ITEMS
Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue. We do not offer refunds or exchanges on any Sale items purchased online unless deemed faulty. Please note orders purchased on sale will not be packaged in an Nobody Denim box.
VOGUE ONLINE SHOPPING NIGHT
Terms and conditions apply. Shop 30% off sitewide valid from 12:00am Tuesday 14/09/2021 until 11:59pm Wednesday 15/09/2021, while stocks last and/or unless otherwise withdrawn or extended. Discount applied at checkout by entering the code VOGUE30. Offer excludes gift cards, scrubs and masks. Offer cannot be used in conjunction with any other offer. Take a further 30% off Sale Styles valid on previously marked down items only. Prices as marked in the sale category. Offers cannot be applied to previously purchased items. Offer will not be honoured outside of the promotion date. Nobody Denim reserves the right to exclude items from sale and/or remove products during the VOSN period. Sale Returns Policy applies.
HOW TO SUBMIT A RETURN
All returns must be authorised by Nobody Denim prior to being returned. Please contact us customercare@nobodydenim.com to gain an RA (return authorisation) number.
We will happily offer an exchange or refund provided the item(s) is;
- In original condition.
- All tags are intact.
- The items has not been worn or washed, altered, soiled or tampered with in any way.
- Returned to Nobody Denim within 30 days of receipt.
- Item(s) that are worn, altered, washed, soiled or tampered with in anyway will void exchange policy.
For all exchanges where a product of less value is being exchanged for a product of higher value, Nobody Denim will refund the entire transaction, and you will need to re purchase the item online
International orders may be returned for a refund. Unfortunately we are unable to offer an exchange.
Return shipping fees are the sole responsibility of the customer and will not be refunded or paid by Nobody Denim. Please note customs duties and foreign taxes will not be refunded by Nobody Denim.
Please contact your local customs office for further assistance or to claim a refund.
In the event of a customer refusing to pay local duties and taxes on arrival, the goods will be returned to Nobody Denim.
Once received your order will be refunded minus a $30.00 (USD, GBP, EURO, NZD) shipping fee.
PLEASE SEND YOUR RETURN TO:
NOBODY DENIM WAREHOUSE
ATTN: ONLINE RETURNS
6-8 ANDERSON ROAD
THORNBURY
VIC 3071
Nobody Denim will not be held responsible for the loss or delay of packages being returned to us. We suggests using a shipping service that provides a tracking number and insurance.
