Q: The style I’m looking for isn’t available online, what can I do?
A: All current Nobody Denim styles are available through our online store. If you’re looking for a specific style that may be no longer available, please contact your local stockist or try your luck at one of our annual warehouse sales.
Q: What is the difference between Geo, Cult and Siren styles?
A: The difference between these styles is the rise; where the waist band sits on the body. Our Geo is a mid-rise, designed to sit on or just above your hips, Cult is a high rise, designed to be worn on or just below the navel, and Siren is a super high rise, designed to sit on or just above your navel. For more specific details please see individual product descriptions or our ‘Style Guide’.
Q: Do I wear the same size in all of your jean styles?
A: We suggest you wear the same size for all purchases of Nobody Denim garments. Differences in fabric composition and style are taken into account during manufacturing.
Q: What style(s) will best compliment my body shape?
A: The Cult Skinny and Siren Skinny have a high rise and look great on most people. If you prefer a lower rise, try Geo Skinny which features a true mid-rise. These styles are a true skinny fit, slim from hip to hem. Our Slim/Straight fits are still slim through the hip and thigh, but offer a straight leg. Boyfriend styles are a relaxed fit, maintaining a slim profile and complementing most body types.
Q: Are Nobody Denim garments Vegan?
A: All Nobody Denim cotton apparel is vegan friendly; however our denim garments are not, as they all feature the Nobody Denim label crafted from leather.
Q: What is the best way to wash my jeans?
A: Always turn your jeans inside out before washing. Cold wash with a mild detergent and then hang your denim in the shade. The golden rule is to never use chlorine bleach.
Q: I’m attempting to make an online purchase but it seems my size has sold out, who should I contact for support?
A: If your desired size has sold out, please register your interest to receive an email notification when the size is restocked. Alternately, you can contact one of our retail stores/stockists to inquire about a certain size of a current style.
Q: I’m attempting to make an online purchase but am having trouble completing my order, who should I contact for support?
A: If you are experiencing difficulties making an online purchase, please try refreshing your browser page, or switch to a different device.
If you have successfully made your online purchase but are yet to receive an email confirmation, tracking number or for any other inquiries, please contact online customer care at firstname.lastname@example.org.
Q: I’m attempting to make an online purchase from overseas, but am having trouble completing my order, who should I contact for support?
A: If you are still experiencing difficulties please contact online customer care at email@example.com.
Q: How much is shipping?
A: We offer free shipping on orders over AUD $250, including international orders. Express shipping may be selected at checkout for Australian orders and will incur a $10.00 fee.
Q: How do I know that my order has been shipped?
A: Once your order has been successfully shipped we will send you an email with confirmation details alongside your tracking number.
All online orders placed before 12:00pm AEST Monday to Friday, will be processed and shipped on the same day. Orders placed outside of this time frame or on public holidays will be processed and shipped on the following working day.
If you are yet to receive your shipping notification email, please contact online customer care at firstname.lastname@example.org.
Q: I want to return my online purchase, what should I do?
A: If you are unhappy with your purchase, or you have changed your mind, please contact us email@example.com to obtain return authorisation.
For further information please view our Shipping & Returns or T&C’s Privacy information.
Q: Where can I find Nobody Denim Product?
A: Our garments are stocked online and in store globally. To find your closest stockist head to our stockist search page here, or visit us at our concept store; 396 Brunswick Street, Fitzroy.
CREDIT NOTES AND GIFT CARDS
Q: How long are credit notes and gift cards valid for?
A: All credit notes and gift cards are valid for 12 months from the date of issue.
Q: Am I able to use in-store credit notes online or online gift cards in-store?
A: Credit notes and in store gift cards are only redeemable in our Nobody Denim retail stores, likewise online gift cards can only be redeemed through our online store.
Q: Who is the best person to contact regarding a faulty Nobody Denim product?
A: For faulty garments purchase through our online store, please contact firstname.lastname@example.org, for all other purchases please refer to our faulty garment policy below.
Our policy states that any faulty garments must be viewed and assessed by our head of quality control before determining an outcome.
We will happily provide assessment of garments up to 12 months from the date of purchase.
Please take your jeans back the original store of purchase, along with your receipt and the jeans will be forwarded onto us for assessment.
If you do not have the receipt, you must provide another proof of purchase, either a EFTPOs or credit card statement with the purchase listed on it.
Assessment will be offered for up to 12 months from the date of purchase and may take up to 14 days, as it cannot be done on the spot.
Please ensure your garment is washed before returning. Due to OH&S we will not accept any unwashed garments.
If you have any further questions regarding faulty Nobody Denim product, please do not hesitate to contact us at email@example.com.
Q: Where are Nobody Denim products manufactured?
A: All Nobody Denim garments are proudly designed and manufactured in Melbourne, Australia.
Q: How ethical is Nobody Denim’s manufacturing?
A: We are proudly accredited by Ethical Clothing Australia (ECA), which means all Nobody Denim garments are manufactured in 100% ethical, transparent conditions.
Q: Where do you source the materials used to create Nobody Denim garments?
A: We work with boutique denim mills in Japan and Europe to source our denim fabrics, and with local Australian mills for fabrics used in our apparel collection.
Q: I’m interested in having Nobody Denim as a brand in my store, who is the best person to contact?
A: For all wholesale enquiries, please refer to our ‘Contact’ section to find the right Nobody Denim member to contact.